Below is a summary of our most asked questions! We are available 7 DAYS A WEEK to answer any questions you may have! We have a dedicated sales staff, who are always willing to help! No question is too small...
Turf Questions
Q. Why choose artificial turf for your lawn?
A. Turf not only saves you money in the long run, but it also saves you time spent on lawn maintenance. Save money by conserving water, lawn care services, and expensive sod grass!
Q. Will Turf stand up against various climate changes rain/snow?
A. Absolutely, turf is made to withstand rain, snow, and all other elements it may be up against! Try a test on our sample turf!
Q. Does our Turf come with a warranty?
A. YES! All of our turf comes with a 8 years warranty! The manufacturer covers the first 8 years, but don't worry our turf is made to last up to 15 years. Warranty covers; workmanship, uneven fading, and fiber degeneration. We will give you all information regarding your warranty either before if you request, or after the order is complete. We are so sure of our turf we are willing to provide you with an 8 year warranty!
Q. Is our turf manufactured in the USA?
A. Yes! All our our turf is manufactured in the USA (Calhoun,GA), and we stand behind our products. Beware of products made in China, they may have a discounted price, but they won't come with a warrantly and the workmanship is poor! .
Q. How do I clean the turf?
A. Turf needs very little maintenance, which is why most homeowners choose to have turf! In the fall you may want to use a rake to gather up the leaves.
Q. What happens if my dog uses the restroom on the turf?
A. If your dog, or any other animal, uses the restroom on the turf, you will need to let the feces dry, and then scoop it up. In worst case scenarios a water hose should do the trick! .
Payment Questions
Q. I don't feel secure purchasing with a credit card over the internet, how can I purchase?
A. You always have the option to deal with us directly! We encourage our customers to give us a call and let us explain how the process works! We are available 7 days a week, and we look forward to hearing from you! We always use the most confidential secure ways to take payment!
Q. What forms of payments do you accept?
A. At the time, we accept Visa, Mastercard, American Express, Discover Money Order, Paypal, Check (however, we will have to let the check clear before we are able to release the material), and cashier's check.
Shipping Questions
Q. How will my order ship? Will I recieve a tracking number?
A. Your order will ship via a freight line company. Once your order has shipped we will send you a tracking number via email to track your shipment. If you have ANY questions you may contact us and we will be happy to help!
Q. Where will my turf ship?
A. We are able to ship turf nationwide and as always shipping has extremely low rates! We are able to ship to residential areas, but a residential fee of $75.00 will be incurred. We do ship to terminals and businesses. If you have a shipment come to a residential area it is your responsibility to have hands available to unload the turf from the truck. We always prefer having the turf shipping to a business to aid in this process, but it isn't mandatory.
Q. How fast will I be able to recieve my turf?
A. Almost every order ships within 1 day, depending on what part of the country you live in, you should be able to recieve your order in about a week, sometimes sooner, sometimes a little later, but it is a very rapid process! If you have any problems, please don't hesitate to call, and if we should have any problems with your order we will be sure to contact you ASAP!
Installation Questions
Q. How should I install my turf?
A. Most turf can be done DIY, we have detailed installation instructions that we can email to you anytime!
