There's more to Turf Factory Direct (surfaces division of True Hardwoods, Inc.) than just great pricing on the internet. We are a family owned and operated company founded in 2005. Our CEO Charles Holbert has over thirty years experience in the flooring industry and has been happy to pass that information down to the next generation. We feel that our customer service and prices, along with our experience in the hardwood,carpet and turf business, will surpass all our competition. We want to make your floor shopping experience as easy and pleasant as possible. We are a member of the Better Business Bureau, so you can feel confident doing business with us (click the link to see our company's profile). Give us a call at 877-657-4400, email us at , or feel free to visit our retail location in Georgia and view our 5,000 sq/ft showroom.
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We are available to serve you 7 days a week!! Sunday-Monday 8AM EST-11PM EST or by email or appointment anytime.
You may call toll free 1-800-496-3092 or direct 706-260-6875. All orders are final upon receiving payment. If you choose to cancel your order, there will be a 25% restocking and handling fee, if the product has been cut to meet your specifications, we can not offer any refund unless the product is defective which would arise in a warranty claim. If your product is not being cut to meet specifications, you can cancel your order anytime before it leaves the warehouse, once it leaves the warehouse, we can only give a partial refund for the amount of the turf minus any applicable shipping fees, which would be retained to cover the cost of S&H. The refund amount, with or without the restocking fee, will only be given once the material arrives at our location. Refunds could take up to 7-10 business days to process.
We do not offer installation; however, we do offer installation instructions and most products are DYI. Most landscapers are able to install turf for a fraction of the price. We will be able to give you tips, guidance, and we are here to help you 7 days a week!
To Our Customers:
We guarantee that you will receive the product that you order. This is guaranteed through item codes. If for some reason you are not completely satisfied, please contact True Hardwoods' customer service department. For us to survive and be competitive in the flooring business, we vow to be strong in our customer service department working to ensure complete satisfaction.
Charles Wade Holbert