There's more to Turf Factory Direct (surfaces division of True Hardwoods, Inc.) than just great pricing on the internet. We are a family owned and operated company founded in 2005. Our CEO Charles Holbert has over thirty years experience in the flooring industry and has been happy to pass that information down to the next generation. We feel that our customer service and prices, along with our experience in the hardwood,carpet and turf business, will surpass all our competition. We want to make your floor shopping experience as easy and pleasant as possible. We are a member of the Better Business Bureau, so you can feel confident doing business with us (click the link to see our company's profile). Give us a call at 877-657-4400, email us at , or feel free to visit our retail location in Georgia and view our 5,000 sq/ft showroom. Click for Driving Directions.

Sales - You may call toll free 877-657-4400. All orders are final upon receiving payment. If you choose to cancel your order, there will be a 25% restocking and handling fee, but a few exceptions do apply. True Hardwoods has to order in a lot of the products we carry and our distributors charge the same restocking fee to us. If you cancel in enough time that we can stop the shipment from leaving the distributor's warehouse, we will waive the restocking fee that applies. The refund amount, with or without the restocking fee, will only be given once the material arrives at our location.  Refunds could take up to 7-10 business days to process. 

Installation - We do not offer installation; however, we do offer installation instructions and most products are DYI.  Most landscapers are able to install turf for a fraction of the price.  We will be able to give you tips, guidance, and we are here to help you 7 days a week!

To Our Customers:

    We guarantee that you will receive the product that you order. This is guaranteed through item codes. If for some reason you are not completely satisfied, please contact True Hardwoods' customer service department. For us to survive and be competitive in the flooring business, we vow to be strong in our customer service department working to ensure complete satisfaction.

Charles Wade Holbert
President
True Hardwoods